1. Acceptance of Terms
These Terms of Service ("Terms") govern your access to and use of the duolove mobile application, its widgets, website, APIs and related services (together, the "Service"). By installing, accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
"duolove", "we", "us" and "our" refer to Reev Tech Inc., a corporation based in Toronto, Ontario, Canada.
Nothing in these Terms limits rights you have under mandatory consumer protection law where you live (see Section 18).
2. Eligibility
2.1 You must be at least 16 years old to use the Service. duolove is not intended for anyone under 16.
2.2 You must also be legally able to agree to these Terms where you live.
2.3 By using the Service, you confirm that you meet these requirements. If we learn that someone under 16 is using the Service, we will delete their account and its information.
2.4 You are responsible for making sure that using the Service is legal where you live.
3. Service Overview
duolove is a private, one-to-one space for two partners. With the Service you can:
- Account: have an anonymous, device-based account created automatically, with no email or password.
- Pairing: pair with one partner using an 8-character invite code (letters and digits) or a duolove.app/join/ link. Codes are valid for 4 hours.
- Drawings: send each other drawings with ink, text and photos from your camera or photo library. Your partner can watch them being drawn and see them on their Home Screen widgets. A short celebration plays when a new drawing from your partner arrives.
- Photo booth (Duolove+): take a strip of 4 to 10 camera photos and send it to your partner.
- Moods: share one of nine moods with an optional short note. It lasts 12 hours and appears in the app and on your partner's Home Screen and Lock Screen widgets. You can also set your mood from a Home Screen widget.
- Live updates: while the app is open, drawings and moods update live.
- Play: answer and guess couples questions (In Sync and Know You), and write your own private questions.
- Optional AI features (Duolove+): draft new questions and get short insights on completed rounds (see Section 7).
- Streaks and history: keep streaks and look back at past drawings, subject to the retention rules in our Privacy Policy.
- Feedback: send us feedback or report a problem from inside the app.
- Duolove+: optionally subscribe for additional features (see Section 9).
Some features may require Duolove+, and features may change over time.
4. Account Registration and Security
4.1 Your account is created automatically on first launch, using a random identifier and a secret token. No email, phone number, password or social login is required.
4.2 Your account identifier and token are stored in your device's iOS Keychain. On iOS, Keychain items usually survive deleting and reinstalling the app on the same device.
4.3 Your account is tied to your device. You are responsible for:
- keeping control of your device and your Apple account;
- preventing unauthorized access to the app on your device;
- sharing pairing codes only with the person you intend to pair with.
4.4 Because there is no email or password, we may not be able to recover your account if you lose or reset your device, restore it without your Keychain data, or switch to a new device without your Keychain data. We do not currently offer email-based recovery or a guaranteed account transfer.
4.5 You can delete your account at any time in the app (Profile → Delete account). Deletion takes effect immediately and cannot be undone. What is deleted and what is kept is described in our Privacy Policy. Deleting the app from your device does not delete your account, and deleting your account does not cancel a Duolove+ subscription (see Section 9.3).
4.6 We may introduce additional sign-in or account management options in future versions. We are not obliged to support older account states.
5. Pairing, Rooms, and Unpairing
5.1 Pairing happens when one person enters, or opens a link with, a valid invite code shared by another person. A private "room" is created for the pair.
5.2 Only pair with someone who knows about duolove and agrees to pair with you.
5.3 Within a room, your partner can see:
- your display name;
- drawings, photos and photo booth strips you send;
- your current mood and note, including on their widgets;
- your Play answers and guesses, after you have both answered;
- custom questions you choose for a round, and insights for rounds you complete together;
- your shared streaks.
5.4 You can unpair at any time. Unpairing:
- closes the room, so no new content can be exchanged in it;
- deletes the room's moods and Play rounds;
- clears widget data, drafts and unsent drawings on your device.
Drawings and streaks stay on our servers under the retention rules in our Privacy Policy. Unpairing is not the same as deleting your account.
6. User Content and Ownership
6.1 What counts as User Content. "User Content" means anything you create, upload or send through the Service, including:
- drawings, text, photos and photo booth strips;
- your display name, moods and notes;
- Play answers, guesses and custom questions;
- feedback;
- text you send to the AI features ("AI Inputs").
6.2 Ownership. You keep ownership of your User Content, including your AI Inputs. We claim no ownership of the results the AI features produce for you ("AI Outputs"); see Section 7.
6.3 Your licence to us. You grant duolove a limited, non-exclusive, worldwide, royalty-free licence to host, store, copy, process, transmit and display your User Content, only as needed to operate, secure and improve the Service. This includes:
- delivering content to your partner;
- showing it in widgets, notifications, history and streaks;
- applying expiry and retention rules;
- running the optional AI features you ask for;
- normal technical operations such as backups and logs.
This licence ends when your User Content is deleted from our systems, except for copies kept in backups or logs for a limited time, or where we must keep it by law.
6.4 No selling or training. We do not sell your User Content, and we do not use it to train AI models.
6.5 Your responsibility. You are responsible for your User Content, and you confirm that:
- it does not break any law or infringe anyone's rights;
- anyone who appears in your photos or booth strips has agreed to be photographed and shared;
- it follows the Acceptable Use rules in Section 8.
6.6 Expiry and copies. Drawings stop showing on widgets after the chosen display time. They stay in history and on our servers under the retention rules in our Privacy Policy. Your partner can also keep copies, for example by taking screenshots or saving drawings to their photo library, and we can't control that.
7. AI Features
7.1 The AI question drafts and insights are optional Duolove+ features. You choose whether to use them, and the app asks for your consent before first use.
7.2 When you use them, your AI Inputs, and for insights the round's questions, answers and guesses, are processed by our AI provider, Cloudflare Workers AI, using Meta's Llama 3.3 model, as described in our Privacy Policy. The AI features are Built with Llama. Llama 3.3 is licensed under the Llama 3.3 Community License, Copyright © Meta Platforms, Inc. All Rights Reserved.
7.3 AI Outputs. As between you and us, we claim no ownership of AI Outputs, and you may use them as you like, subject to these Terms and the law. AI Outputs are generated automatically and provided "as is". They may be inaccurate, incomplete, odd or inappropriate, and similar outputs may be generated for other users. They are suggestions for entertainment and conversation only. They are not professional, psychological, medical, legal or relationship advice, and they are not an assessment of you or your relationship. Please use your own judgment, and review drafts before saving or using them.
7.4 Your use of the AI features is also subject to the acceptable use terms of the model provider, including Meta's Llama Acceptable Use Policy, and Cloudflare's terms for Workers AI. You must not use the AI features to try to generate content prohibited by Section 8 or by those terms, to get around their safeguards, or to include other people's personal information without a good reason.
7.5 We may limit how often the AI features can be used, change the model or provider, or pause or discontinue the AI features at any time.
8. Acceptable Use and Prohibited Conduct
You agree not to use the Service to create, upload, send or share any content, or to do anything, that:
- Illegal: is illegal or fraudulent, or helps anyone break the law;
- Minors: exploits or depicts minors in a sexual or abusive way, or violates child protection laws;
- Non-consensual imagery: involves intimate images shared without consent, or doxxing;
- Photos without consent: includes photos of people, in the photo booth or on the canvas, taken or shared without their consent;
- Violence: incites or promotes violence, terrorism or self-harm;
- Hate and harassment: is hate speech, or harasses, threatens or stalks anyone;
- Others' rights: infringes copyright, trademark, privacy or other rights;
- Pairing without consent: pairs with, monitors or contacts someone who has not agreed to it, or uses duolove to control or keep tabs on another person;
- AI misuse: uses the AI features to generate any of the content above, or tries to bypass their safeguards;
- Others' data in feedback: includes other people's personal information in feedback or problem reports;
- Attacks: contains malware, or tries to hack, probe, disrupt or overload our systems or get around rate limits;
- Automated access: uses automated means to access, scrape or interact with the Service, unless we allow it in writing.
We may, at our discretion and where the law allows:
- limit, suspend or end access to the Service;
- close a room or remove specific content;
- cooperate with law enforcement where legally required.
We have limited automated moderation. To report abuse or a violation of these Terms, contact abuse@duolove.app.
9. Duolove+ Subscription and Billing
9.1 What it is. Duolove+ is an optional subscription that unlocks additional features, as described in the app. Current examples include:
- the photo booth and longer booth strips;
- choosing how long drawings stay on widgets;
- keeping full drawing history while your subscription is active;
- the AI features.
Some Duolove+ features also benefit your partner while you are paired.
9.2 Purchases. Purchases are made through the Apple App Store, billed by Apple to your Apple account, and validated through our subscription provider, RevenueCat. We do not receive your payment card details.
9.3 Subscription terms:
- Price: the price and billing period are shown in the app and by Apple before you buy.
- Renewal: subscriptions renew automatically at the end of each period unless you cancel at least 24 hours before it ends, in your Apple account settings. Your Apple account is charged for renewal within 24 hours before the end of the current period.
- Cancelling: you can manage or cancel your subscription at any time in your Apple account settings. Deleting the app or your duolove account does not cancel your subscription.
- Free trials: if offered, a trial turns into a paid subscription unless you cancel at least 24 hours before it ends. Any unused part of a trial is forfeited when you buy a subscription, where applicable.
9.4 Refunds and cancellation rights. Refunds are handled by Apple under its policies. We can't issue refunds for App Store purchases directly. Any right you have to cancel or withdraw from a purchase under consumer law (for example, in the EU or UK) is exercised through Apple. Nothing in these Terms limits any refund or cancellation rights you have under applicable consumer law.
9.5 When a subscription ends. When a subscription ends or is cancelled, Duolove+ features stay available until the end of the paid period, then the account returns to the free tier. After that, the free tier's retention rules apply. For example, drawing images older than 30 days may be deleted if neither partner has an active subscription.
9.6 Changes. We may change, add or remove Duolove+ features and change prices. Price changes follow Apple's rules for notifying subscribers and, where Apple requires it, your consent. Changes to these Terms follow Section 16.
10. Feedback
10.1 You can send us feedback, ideas and problem reports in the app. Please don't include sensitive information or anyone else's personal information.
10.2 If you send us feedback or suggestions, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use them to improve and promote duolove, without obligation or compensation to you. We are not required to use or respond to feedback. This does not give us any right to publish your personal information.
10.3 We may ask users once whether they would like to rate duolove. Any rating or review goes through Apple's own App Store prompt and is subject to Apple's terms.
12. Third-Party Services
The Service relies on third-party providers, including:
- Cloudflare: hosting, storage, real-time updates and security, and Cloudflare Workers AI for the optional AI features;
- Google Firebase Cloud Messaging: push notifications;
- Apple: the App Store, in-app purchases, push notifications and the review prompt;
- RevenueCat: subscription validation;
- Telegram: delivering feedback to our team.
These providers process data as described in our Privacy Policy. We are not responsible for third-party services we do not control, such as the App Store or your device's operating system. We do not sell your personal information.
13. Privacy
Our data practices are described in the duolove Privacy Policy at duolove.app/privacy. Please read it. In short:
- no email, phone number, password, contacts or location is collected;
- the current app has no analytics software, no advertising and no tracking;
- data is used to operate, secure and improve the Service, and is never sold.
14. Your Data Rights
14.1 Depending on where you live, you may have rights to:
- access your personal information;
- correct it;
- delete it;
- receive it in a portable format;
- object to or restrict certain processing;
- withdraw consent;
- complain to a regulator.
These rights come from laws including PIPEDA and Quebec's Law 25 in Canada, the GDPR in the EU/EEA, the UK GDPR, and California privacy law.
14.2 You can delete your account in the app at any time. For anything else, including deleting individual drawings, getting a copy of your data, or correcting it, email privacy@duolove.app. Because accounts have no email address, we verify requests by asking you to send a confirmation code from inside the app (Profile → Report a problem), as described in our Privacy Policy.
15. Licence to Use the App and Our Rights
15.1 Subject to these Terms, we grant you a personal, limited, non-exclusive, non-transferable, revocable licence to download and use the duolove app on Apple-branded devices that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, for your personal, non-commercial use.
15.2 The Service, including the app, its design, software, questions we provide, artwork and the duolove name and logo, belongs to us or our licensors and is protected by intellectual property laws. Except for the licence above, these Terms do not give you any rights in it. You may not copy, modify, reverse engineer, resell or distribute the app, except where the law allows it despite this restriction.
16. Changes to the Service and These Terms
16.1 We may change, suspend or discontinue any part of the Service, including features, content or availability. If we discontinue the whole Service, we will try to give reasonable notice in the app or on duolove.app.
16.2 We may update these Terms from time to time, for example to reflect changes to the Service, the law or our providers. When we do, we will update the effective date.
16.3 For material changes, we will give at least 30 days' notice in the app or on duolove.app before they take effect. The notice will set out the new or changed clauses (and how changed clauses read before), the date they take effect, and your right to refuse them. Changes required by law, or needed urgently for security reasons, may take effect sooner where the law allows. Changes that are not material, such as corrections or clarifications, take effect when published.
16.4 You can refuse a change by stopping use of the Service and deleting your account, at no cost and without penalty, before it takes effect or, where the law gives you this right, within 30 days after it takes effect. If you have Duolove+, you can also cancel your subscription through Apple. If you keep using the Service after a change takes effect, the updated Terms apply to you, to the extent the law allows.
17. Termination and Suspension
17.1 We may suspend or end your access to the Service, or any part of it, if:
- you break these Terms or the law;
- your use creates security or legal risk for us or others;
- a court or regulator requires it.
Where it is reasonable and lawful, we will tell you in the app why we have done so.
17.2 You may stop using the Service at any time. To end your account, delete it in the app (Profile → Delete account). Unpairing or deleting the app does not delete your account, and deleting your account does not cancel a Duolove+ subscription.
17.3 When your account is deleted, your data is handled as described in our Privacy Policy. Some data may be kept for a limited time in backups and logs, or where the law requires it.
17.4 Sections 6.3 (only as long as needed to complete deletion), 6.5, 7.3, 10.2, 15.2 and 18 to 24 survive termination.
18. Your Consumer Rights
Nothing in these Terms limits or excludes rights you have under mandatory consumer protection law, including in Quebec, the European Union and the United Kingdom, or any liability that cannot lawfully be limited or excluded. Sections 19 to 22 apply only to the extent that law permits. If you are a consumer in Quebec, the EU or the UK, some of those sections may not apply to you, or may apply only in part.
19. Disclaimers
19.1 Subject to Section 18, the Service is provided "as is" and "as available", without warranties of any kind, express or implied.
19.2 We do not promise that:
- the Service will be uninterrupted, secure or free of errors;
- notifications, live updates, widgets, drawings, moods or streaks will always be delivered, shown or stored correctly or on time;
- AI Outputs will be accurate or appropriate;
- defects will be fixed within any particular time.
19.3 duolove is not therapy, counselling or professional advice. We are not responsible for the outcomes of your relationships or emotional experiences.
19.4 To the fullest extent permitted by law, all implied warranties, including merchantability, fitness for a particular purpose and non-infringement, are excluded. Where implied warranties or legal guarantees cannot be excluded, they apply only to the minimum extent and for the minimum period the law requires.
20. Limitation of Liability
Subject to Section 18, and to the fullest extent permitted by law:
- we are not liable for any indirect, incidental, consequential, special, exemplary or punitive damages, or for loss of data, profits or reputation, arising out of or connected with your use of the Service;
- our total liability for all claims arising out of or relating to the Service or these Terms will not exceed the greater of:
- the amounts you paid for Duolove+ in the three (3) months before the event giving rise to the claim; or
- fifty US dollars (USD $50).
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, for gross negligence or intentional misconduct, for bodily or moral injury where the law does not allow it, or for any other liability that cannot be excluded or limited under applicable law.
21. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless Reev Tech Inc. and its directors, officers, employees and contractors from third-party claims, liabilities, damages, losses and reasonable expenses (including reasonable legal fees) arising out of:
- your misuse of the Service;
- your User Content, including AI Inputs and feedback;
- your breach of these Terms or the law.
This section does not apply to you if you are a consumer in a place, such as Quebec, whose laws do not allow a consumer to be bound by it, and it applies only to the extent the law permits elsewhere.
22. Governing Law and Disputes
22.1 These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, without regard to conflict-of-law rules. If you are a consumer, this does not take away the protection of the mandatory laws of the place where you live.
22.2 Any dispute arising out of or relating to these Terms or the Service will be brought in the courts of Ontario, Canada, sitting in Toronto, except where you are a consumer entitled under the law where you live to bring proceedings in your local courts (as is the case, for example, in Quebec, the EU and the UK), in which case you may do so.
22.3 Before starting a formal dispute, please contact us at legal@duolove.app so we can try to resolve it informally. This does not affect any time limit or right you have under the law.
23. Apple-Specific Terms
These terms apply if you got the app from the Apple App Store:
23.1 These Terms are between you and Reev Tech Inc. only, not with Apple Inc. ("Apple"). We, not Apple, are solely responsible for the app and its content.
23.2 Apple has no obligation to provide any maintenance or support for the app.
23.3 If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the app to you. To the maximum extent permitted by law, Apple has no other warranty obligation for the app. Any other claims, losses, liabilities, damages, costs or expenses caused by a failure to conform to a warranty are our responsibility, to the extent not disclaimed in these Terms.
23.4 We, not Apple, are responsible for addressing any claims by you or a third party relating to the app or your possession or use of it, including product liability claims, claims that the app fails to meet legal or regulatory requirements, and claims under consumer protection, privacy or similar laws.
23.5 If a third party claims that the app or your possession and use of it infringes their intellectual property rights, we, not Apple, are solely responsible for investigating, defending, settling and discharging that claim.
23.6 You confirm that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
23.7 You must comply with any applicable third-party terms when using the app, including the Apple Media Services Terms and Conditions.
23.8 Apple and its subsidiaries are third-party beneficiaries of these Terms. Once you accept these Terms, Apple has the right (and is deemed to have accepted the right) to enforce them against you as a third-party beneficiary.
23.9 Questions, complaints or claims about the app should be sent to us using the contact details in Section 25.
24. Miscellaneous
24.1 If any part of these Terms is found invalid or unenforceable, the rest remains in full effect.
24.2 These Terms are the entire agreement between you and duolove about the Service, and replace any earlier agreements. Our Privacy Policy explains how we handle your personal information.
24.3 If we don't enforce a right or provision, that is not a waiver of it.
24.4 You may not assign or transfer these Terms without our prior written consent. We may assign them as part of a merger, acquisition or sale of assets, provided your rights under these Terms are not reduced.
24.5 We are not responsible for delays or failures caused by events beyond our reasonable control.